Call Centers & Back Office


Springfield has a strong history of successful customer service call centers. Expedia, T-Mobile, Chase Card Services, ANPAC, AT&T, and TeleTech all operate significant, well-performing centers with more than 5,000 total employees. The call center market in the Springfield region is well-suited for any business dealing in specialized customer service and other back office operations. Health care, financial services, and technical support are all very viable options in the Springfield market.

Featured Buildings

Former UnitedHealthcare Building

1930 W. Bennett | Springfield, MO 65807
SIZE: 65,208 sq. ft.
LEASE: $12.50 per sq. ft., NNN
NOTES: Stand alone, single story building | Finished office space with open work areas, private offices, conference and training rooms | plug and play capable

Former Metropolitan National Bank Operations Center


3340 E. Cherry Street | Springfield, MO 65802
SIZE: 22,718 sq. ft.
SALE: $3.8 M
NOTES: Stand alone, two-story building | Floor plan accommodates nearly 100 cubicle stations | IT space with server room | plug and play capable

Frisco Office Building


3253 E. Chestnut Expressway | Springfield, MO 65802
SIZE:  62,800sq. ft. (50k on one floor)
LEASE: $10-$12 per sq. ft., NNN
NOTES: Ample parking | great location on US65 (Chestnut Expressway Exit) | Food service | Fitness Facility | Meeting Rooms

Market Information

Printable Resource: Targeting Call Centers
Printable Resource: Call Center Employment/Wage & Salary Data
Map of Springfield Call Center Operations
Springfield’s Telecommunications Capabilities

Existing Call Center Facilities

Company Industry Metro Area
Chase Card CS – Credit Card 1,450
TeleTech CS – Technical Support 1,050
Expedia, Inc. | CS – Financial Operations/IT 995
American National CS – Insurance 880
T-Mobile USA CS – Telecommunications 760
AT&T CS – Billing 635
Gold Mountain Communications Inbound Sales – Travel 340
Bass Pro Shops Catalog – Retail 250

Springfield Call Center News