Call Centers & Back Office


Springfield has a strong history of successful customer service call centers. Expedia, T-Mobile, Chase Card Services, ANPAC, AT&T, and TeleTech all operate significant, well-performing centers with more than 5,000 total employees. The call center market in the Springfield region is well-suited for any business dealing in specialized customer service and other back office operations. Health care, financial services, and technical support are all very viable options in the Springfield market.

Featured Buildings

Former Netsmart Office Building

1550 E Republic Road | Springfield, MO 65804
SIZE:  16,250 sq. ft. (POD C)
LEASE: $15.25 per sq. ft., NNN
NOTES: Institutional Class-A building | Easy access to James River Freeway and Springfield’s Medical Mile | Building amenities include executive office wing, private offices, conference and training rooms | Cubicles and office furniture may be available for purchase | Ample parking | Significant number of restaurants nearby and within walking distance | Gigabit connectivity available.

Former UnitedHealthcare Building

1930 W. Bennett | Springfield, MO 65807
SIZE: 33,000 sq. ft.
LEASE: $12.50 per sq. ft., NNN
NOTES: Single story building | Finished office space with open work areas, private offices, conference and training rooms | plug & play capable | Parking 7:1,000 ratio | Fully equipped cafeteria and lunch room

Market Information

Printable Resource: Targeting Call Centers & Back Office
Springfield’s Telecommunications Capabilities

Existing Call Center Facilities

Company Industry Employment
Chase Card Customer Service 1,200
TTEC (formerly TeleTech) Technical Support 1,000
Expedia, Inc. | Technical Support 1,000
T-Mobile USA Customer Service 850
Gold Mountain Communications Sales 325
One Call Care Management Collections 300
Wyndham Destinations Customer Service & Sales 300
Communication Solutions & Technology TeleSales 250
American National Customer Service 175
AT&T Customer Service & Sales 150
Bass Pro Shops Customer Service & Sales 110
Corporate Technologies Advantage Sales 100
Capital Vacations Sales 100
Gannett Credit and Collections Collections 75

Springfield Call Center News